Member Services Representative Crunch Richmond Hill

Member Services Representative

Full Time • Crunch Richmond Hill

Reports to:

  • Manager
 

Requirements: 

  • Fluent in English
  • Proficient reading and writing skills
  • Computer Skills
 

Special Skills: 

  • Strong customer service skills
 

Responsibilities: 

  • Membership Sales
  • Greet all members & guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere, which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Sell retail products
  • Schedule member services: tanning, etc
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Opening and closing duties
 

Meetings: 

  • Monthly or Weekly Department Meetings Employee Training Meetings
Compensation: $15.00 - $18.00 per hour




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Perks & Benefits

Crunch offers comprehensive benefits for eligible employees, extensive onboarding upon hire, and continued relevant training and development opportunities. 
Free Gym Membership
Employee Discount
S.O.U.L. Training
New Hire Orientation
Paid Time Off
Plus observed holidays throughout the year
Health Benefits for Full-Time Employees
Medical, Dental, and Vison